Farmàcia Pasteur

At Farmàcia Pasteur, we wish to periodically offer benefits, discounts, and promotions to our customers through our online store, commercial communications, loyalty programs, social media, and other campaigns.

At the same time, we are a pharmacy and we carry out our activity within a sector specifically linked to health and subject to specific requirements.

For this reason, our promotions are designed in a way that respects both the applicable regulations and the particular characteristics and conditions of the products we market.

This Promotion Policy establishes the general conditions applicable to promotional codes, coupons, discounts, offers, and other commercial benefits offered by Farmàcia Pasteur.

By using a promotional code or benefiting from a Farmàcia Pasteur promotion, the customer accepts the particular conditions of said promotion and this Promotion Policy.

When a promotion establishes particular conditions, those conditions shall complement this Policy and will prevail regarding the aspects they specifically regulate.

1. Not all pharmacy products are subject to the same conditions

Farmàcia Pasteur markets products of a different nature.

These may include parapharmacy products, dermo-cosmetics, cosmetics, hygiene, personal care, food supplements, childcare, wellness, and other categories, in addition to products whose marketing or dispensing is subject to specific requirements.

Therefore, the fact that Farmàcia Pasteur offers a promotion or discount code does not mean that it can be applied indiscriminately to any product marketed by a pharmacy.

Each promotion applies exclusively to the products that may participate in it in accordance with:

• current legislation;
• the nature and classification of the product;
• the conditions established by Farmàcia Pasteur;
• the potential restrictions of the manufacturer, laboratory, or supplier;
• and the specific conditions of the campaign.

Farmàcia Pasteur configures its promotions taking these circumstances into account.

2. Medicines and products subject to special conditions

Medicines subject to medical prescription

Medicines subject to medical prescription or recipe are excluded from promotional codes and commercial campaigns of the Farmàcia Pasteur online store.

Welcome, first purchase, newsletter, birthday, loyalty, cart recovery discounts, or any other commercial promotion do not in any case modify the conditions applicable to the prescription or dispensing of medicines.

Medicines

As a general policy of Farmàcia Pasteur, medicines do not participate in our online store's commercial promotions unless, for a specific action, it is legally possible, appropriate, and expressly indicated by Farmàcia Pasteur.

The fact that a product can be dispensed without a prescription does not, in itself, imply that it is included in a promotion.

Furthermore, the distance selling of medicines is subject to specific regulation; official documentation regarding the Andorran pharmaceutical framework contemplates distance selling only for over-the-counter medicines. Govern d’Andorra

Products reimbursed or funded by the CASS

Products subject to reimbursement, funding, or coverage by the Caixa Andorrana de Seguretat Social (CASS) are excluded from commercial promotions when applicable.

In fact, official documentation from the Govern d'Andorra has previously included Farmàcia Pasteur promotions that expressly contemplated discounts while excluding products reimbursed by the CASS. Govern d’Andorra

Products subject to other restrictions

Products whose marketing, price, advertising, or promotion is subject to specific legal, regulatory, contractual, or commercial restrictions may also be excluded from a given promotion.

In no case shall a promotional code modify the legal conditions of sale or dispensing of a product.

3. Products to which our promotions can be applied

Our online store promotions are primarily intended for eligible parapharmacy products and other categories whose promotion is permitted.

Depending on each campaign, they may include, among others:

• dermo-cosmetics;
• cosmetics;
• hygiene;
• facial care;
• body care;
• hair care;
• oral care;
• childcare;
• food supplements;
• wellness products;
• beauty;
• accessories;
• personal care products;
• and other categories marketed online by Farmàcia Pasteur.

The inclusion of a product in a promotion will always depend on the specific conditions of the campaign.

For example, a promotion may be applicable to the entire eligible selection in the online store, only to dermo-cosmetics, to a specific brand, to a selection of products, or to a collection created specifically for the campaign.

The availability of a product in our online store does not necessarily imply that it participates in all promotions.

4. Products available in the online store and legal application of promotions

Farmàcia Pasteur configures its online catalog taking into account the conditions applicable to the distance selling of different products.

For this reason, products that, due to their nature or the conditions applicable to their dispensing, cannot be marketed through our online store are not part of the catalog available for online purchase.

This prevents the customer from attempting to apply an online promotional code to a product that cannot be the subject of that sales modality.

However, it is important to distinguish between two concepts:

the fact that a product is sold in a pharmacy does not, by itself, mean that legislation prohibits applying any discount to it.

There are products marketed by pharmacies to which promotions can be applied when their nature, their legal regime, and the campaign conditions allow it.

In fact, official documentation from the Govern d'Andorra historically includes Farmàcia Pasteur promotions on “pharmacy products” that established products reimbursed by the CASS as an exception. Govern d’Andorra

Therefore, Farmàcia Pasteur may apply promotions, discounts, or other commercial benefits to those products for which it is legally possible to do so, always respecting the specific conditions applicable to each product and the general rules regarding trade and consumer protection.

Andorran regulations expressly contemplate promotional sales and require, among other issues, that information on prices and discounts be clear to the consumer. Govern d’Andorra

Farmàcia Pasteur may also adopt, by commercial decision, criteria more restrictive than the legally required minimums, excluding from a specific promotion products that could legally admit a commercial benefit.

Consequently:

The legal possibility of promoting a product does not imply that said product must necessarily participate in all Farmàcia Pasteur promotions.

It will be the specific campaign that determines which products participate in it.

5. Minimum purchase amount

Certain promotions may require a minimum purchase amount.

For example:

10% discount on purchases over €49.

When there is a minimum amount, it will be indicated in the promotion's conditions.

The minimum amount may be calculated based on the value of products eligible for the promotion and not necessarily on other concepts associated with the order, such as shipping costs, additional services, or other amounts that may be excluded from the campaign.

Farmàcia Pasteur will indicate, when necessary, the specific conditions to reach said amount.

6. Registration, welcome, newsletter, and first purchase codes

Farmàcia Pasteur may offer benefits to new customers through different acquisition actions.

These may include:

• registration on our website;
• registration via social media;
• subscription to our newsletter;
• first purchase;
• special acquisition campaigns.

These codes are subject to this Promotion Policy.

Therefore, expressions such as:

“10% discount on your first purchase”

should be understood as a discount on products eligible according to the conditions of the promotion.

Unless expressly indicated otherwise, acquisition promotions are not cumulative.

A single customer may not successively use different welcome promotions to obtain multiple discounts when all of them are intended to incentivize their first purchase.

7. Abandoned cart promotions

Farmàcia Pasteur may contact customers who have added products to their cart and have not subsequently completed the purchase, provided that the necessary requirements to perform such communication are met.

These communications may include a reminder and, in certain cases, a promotional benefit.

The existence of a cart recovery code:

• does not guarantee the subsequent availability of the products;
• does not reserve the items;
• does not modify the general conditions of the store;
• and is subject to its own expiration date and conditions.

If the customer completes the purchase before receiving or using the promotion, it may no longer be applicable in accordance with the campaign's conditions.

8. Abandoned order or purchase process promotions

When a customer has started the purchase process but has not finalized it, Farmàcia Pasteur may send communications intended to facilitate the continuation of the order.

Certain campaigns may include an additional incentive.

The discount, where applicable, shall be subject to the specific terms and conditions communicated to the customer.

The existence of a recovery promotion does not guarantee that the price, availability, or stock of products will remain unchanged indefinitely.

 

9. Customer reactivation

Farmàcia Pasteur may conduct specific campaigns aimed at customers who have not made a purchase for a certain period.

The criteria for considering a customer inactive may take into account factors such as:

• time elapsed since the last purchase;
• number of previous orders;
• prior relationship with Farmàcia Pasteur;
• subscription to commercial communications;
• or other segmentation criteria.

Reactivation promotions shall have a limited duration and be subject to the conditions communicated in each campaign.

10. Regular customers and VIP customers

We may offer special benefits to certain customers based on their relationship with Farmàcia Pasteur.

The criteria for accessing these benefits may consider:

• number of purchases;
• accumulated amount;
• purchase frequency;
• length of time as a customer;
• participation in loyalty programs;
• or other objective commercial criteria.

Classifying a customer as a “VIP,” “regular customer,” “good customer,” or equivalent designation does not in itself create a permanent right to receive discounts.

The benefits shall be those established at any given time by the corresponding program.

 

11. Birthday promotions

Farmàcia Pasteur may offer special benefits for customers' birthdays when we have the necessary data and it is appropriate to carry out such communication.

These promotions may be limited to:

• one-time annual use;
• a specific period before or after the birthday;
• certain products;
• a minimum purchase amount;
• and other particular conditions.

Birthday codes are personal and may not be used abusively or fraudulently.

 

12. Referral or recommendation program

Farmàcia Pasteur may develop campaigns intended to reward customers who recommend our shop to other people.

These promotions may grant a benefit:

• to the new customer;
• to the customer who makes the recommendation;
• or to both.

When there is a reward for the referring customer, it may be conditional upon the new customer effectively completing a valid first purchase.

Farmàcia Pasteur may cancel benefits associated with transactions that are canceled, returned, fraudulent, or performed for the purpose of artificially obtaining rewards.

 

13. Black Friday, Cyber Monday, Christmas, Three Kings Day, and ad hoc campaigns

Farmàcia Pasteur may run commercial campaigns during certain dates of the year.

These may include:

Black Friday, Cyber Monday, Christmas, Three Kings Day, and other special campaigns.

The existence of these campaigns does not necessarily mean that all products in our online store are discounted.

Each campaign may only apply to certain:

• products;
• brands;
• categories;
• collections;
• purchase amounts;
• or customer segments.

Ad hoc promotions or offers are covered by Andorran commercial regulations and are different from sales formally classified as “rebajas” (sales/clearance). Govern d’Andorra

Farmàcia Pasteur will identify and communicate the terms of each campaign so that the customer can know the applicable benefit before making their purchase.

 

14. Sales (Rebajas)

Campaigns expressly labeled as “sales” (rebajas) will be conducted in accordance with the periods and requirements established by current Andorran regulations.

Sales constitute a specific type of promotional sale and are subject to particular rules.

Among other issues, the regulations require clarity regarding the previous price and the sale price, and regulate when a campaign can be generically advertised as a sale. Govern d’Andorra

Farmàcia Pasteur may determine which products participate in each campaign within the legally established limits.

Products included in sales will maintain the rights and guarantees that legally correspond to the consumer. Govern d’Andorra

 

15. Accumulation of promotions

Unless expressly indicated otherwise:

Farmàcia Pasteur promotions and discount codes cannot be combined with one another.

As a general rule, only one promotional code may be used per order.

For example, a customer will not be able to automatically combine:

10% welcome discount

• 10% newsletter discount
• 10% birthday discount
• other promotional code.

When two or more promotions could be applicable simultaneously, Farmàcia Pasteur may determine which one applies according to the conditions of the campaigns.

When technically possible and so established, the most beneficial promotion for the customer may be applied.

 

16. Products already on promotion

An additional code may not be applicable to a product that already has a promotional price.

Unless expressly indicated otherwise, promotions do not accumulate on the same product.

For example, an item that already has a special discount applied may be excluded from an additional 10% code.

The online store will show the final price and discount applicable before confirming the order.

 

17. Validity and expiration date

Promotions may have a start date and an end date.

Once the validity period has passed, the code will no longer be applicable even if it has not been used.

The date may be communicated via:

• email;
• SMS;
• website;
• social media;
• banner;
• advertising;
• or any other medium used to communicate the promotion.

The expiration of a code does not automatically generate the right to receive a replacement code.

 

18. Maximum number of uses

Promotions may establish a limit on usage.

For example:

• once per customer;
• once per order;
• once per year;
• once per email address;
• a specific maximum number of uses;
• or until a total number of campaign uses is reached.

Specific conditions will be indicated when necessary.

 

19. Personal use and fraud prevention

Promotional codes must be used in accordance with the purpose for which they were issued.

Farmàcia Pasteur may prevent or cancel the use of promotions when there are reasonable indications of abuse or fraud.

Among other situations, abusive use may be considered to include:

• creating multiple accounts to repeatedly obtain a welcome discount;
• using different identities or email addresses to circumvent limits;
• manipulating a referral program;
• using personal codes belonging to third parties;
• commercializing or reselling codes;
• deliberately exploiting a technical error;
• or performing fictitious transactions to obtain rewards.

These measures will be applied without prejudice to the rights that legally correspond to the consumer.

 

20. Availability and stock

All promotions are subject to product availability.

Adding a product to the cart does not necessarily imply its reservation.

Receiving an abandoned cart email, having a promotional code, or having seen a product advertised does not guarantee that the item will remain available thereafter.

If a product becomes unavailable before completing the purchase, the promotional code does not create a right to demand its immediate replenishment.

 

21. Pricing and transparency

Farmàcia Pasteur works to ensure the customer can clearly know the price of products and the effect of promotions before confirming the purchase.

The official information from the Government of Andorra establishes that the selling price must be communicated in a clearly identifiable and unequivocal manner and that discounts must be reflected on the corresponding receipt or invoice. Government of Andorra

When using a promotional code, we recommend reviewing the following before making the payment:

• included products;
• the price of each product;
• the discount applied;
• the total amount;
• charges associated with the order, if any;
• and the terms of the promotion.

The final amount shown before confirming the payment will be the one corresponding to the order according to the applicable conditions, without prejudice to the legally recognized rights of the consumer.

 

22. Advertising and announced terms

Farmàcia Pasteur endeavors to ensure that all its campaigns clearly indicate their main terms.

The consumer must consider both the promotional message and the terms associated with it.

The official consumer information from the Government of Andorra also recalls the binding nature of commercial advertising. Government of Andorra

Therefore, we pay special attention to ensure that the percentages, dates, products, minimum amounts, and other announced terms match the settings of our promotions.

 

23. Technical, typographical, or configuration errors

Although we review our promotions before publishing them, technical, typographical, programming, configuration, or display errors may exceptionally occur.

If we detect an incident, Farmàcia Pasteur may correct it as soon as possible.

In the event that the error affects an order, we will act in accordance with applicable regulations and consumer rights.

The mere existence of a technical error does not modify the legal restrictions that may affect the marketing or promotion of a specific product.

 

24. Cancellations and returns

When an order acquired through a promotion is subsequently canceled or returned, the economic terms of the return will be determined taking into account the amount actually paid by the customer after applying the discount.

The nominal value of a used coupon does not constitute cash and, unless specific terms state otherwise, will not be subject to separate reimbursement.

If a promotion was conditional upon reaching a certain minimum amount and a subsequent return causes the order to no longer meet the campaign's conditions, Farmàcia Pasteur may make the legally appropriate adjustments.

All of this shall apply without prejudice to the rights of return, withdrawal, guarantee, or any other right corresponding to the consumer.

 

25. Promotional codes have no cash value

Unless expressly stated otherwise, promotional codes:

• cannot be exchanged for money;
• do not generate a balance in the customer's favor;
• cannot be sold;
• cannot be used to obtain cash;
• and do not create a right to receive the unused difference.

For example, if a code grants a specific maximum benefit and the purchase amount does not allow it to be fully utilized, the unused portion is not converted into a balance for future purchases, unless the promotion's terms expressly state otherwise.

 

26. Modification or termination of promotions

Farmàcia Pasteur may modify, suspend, or terminate its promotional campaigns when necessary for commercial, operational, technical, legal, or availability reasons.

When a promotion has already generated rights for a consumer in accordance with the announced terms, the corresponding rights will be respected in accordance with applicable regulations.

The modifications will take effect for operations following their entry into force.

 

 

27. Specific terms

Each promotion may establish additional conditions regarding, among other matters:

discount percentage · fixed amount · minimum purchase · participating products · participating brands · validity period · eligible customers · usage channel · maximum number of uses · territory · stock · compatibility with other promotions · shipping conditions

These conditions will be communicated together with the promotion or will be available via a link.

When there is a specific condition for a campaign, that condition will prevail over this general Policy regarding the specific aspect it regulates.

 

28. Why does Farmàcia Pasteur establish these conditions?

We want our promotions to be a real benefit for our customers, but also to be clear, responsible, and consistent with our activity as a pharmacy.

We do not use the act of offering a discount to modify the conditions applicable to the dispensing or marketing of a product.

At the same time, when legislation and the nature of the product allow for a promotion, Farmàcia Pasteur may offer discounts and commercial benefits, just like any other commercial establishment, subject to the applicable conditions.

Andorran regulations recognize and regulate different types of promotional sales, distinguishing them from sales during clearance periods. Government of Andorra

Our policy precisely seeks to maintain that distinction:

promote what can be promoted, respect the restrictions of what is subject to specific conditions, and clearly explain the rules of each campaign to the customer.

 

29. Summary of our policy

To facilitate the understanding of these conditions:

✓ Codes apply to eligible products in the online store.

✓ Farmàcia Pasteur may apply discounts to products whose promotion is legally permitted.

✓ Just because a product is sold by a pharmacy does not automatically mean that the law prohibits promoting it.

✓ The legal possibility of applying a promotion does not mean that all our campaigns must include that product.

✓ Each campaign may have its own categories, products, brands, minimum amounts, and dates.

✕ Prescription medicines do not participate in our online promotions.

✕ Products subject to reimbursement by the CASS are excluded where applicable.

✕ A promotional code never alters the legal conditions for dispensing a medicine.

✕ As a general rule, codes are not cumulative.

✕ Unless expressly indicated, only one code can be used per order.

 

Last update: October 2026

Farmàcia Pasteur may update this Promotion Policy when necessary to adapt it to new campaigns, operational changes, or modifications of applicable regulations.

The modifications will be applicable from their publication, without prejudice to the rights of consumers and the conditions validly communicated for promotions already carried out.